Privacy Policy

ByteFlow UAE ("we", "our", "us") is dedicated to safeguarding the privacy and security of the personal information of our website visitors and clients. This Privacy Policy outlines the types of information we collect, how we utilize it, and the measures we take to protect your data in connection with our comprehensive range of digital solutions and IT services. Our services encompass Web Development, Cloud Computing Services, Digital Marketing Strategy, Network Infrastructure Design, Cybersecurity Consulting, Software Development, IT Support & Maintenance, E-commerce Platform Development, Data Analytics & Reporting, and Managed IT Services.

1. Information We Collect

We collect various types of information to deliver and enhance our services, facilitate communication, and improve your overall experience on our website.

1.1 Personal Information

This category includes data that can directly or indirectly identify you. We may collect personal information when you:

• Submit forms on our website, such as contact or inquiry forms.
• Request a consultation, quotation, or detailed information about our services.
• Create an account or register for specific services (where applicable).
• Engage in online support chats or submit support tickets.
• Subscribe to our newsletters or other informational and marketing communications.

The personal information we may collect includes, but is not limited to: your name, company name, professional title, contact details (e.g., email address, phone number), and any other information you voluntarily provide during your interactions with us.

1.2 Usage Data

When you visit or interact with our website, certain information is automatically collected. This "Usage Data" helps us analyze website performance and user behavior, allowing us to make continuous improvements. It may include:

• Your Internet Protocol (IP) address.
• Browser type, version, and operating system.
• Referring and exit pages (the websites you visited before and after ours).
• Date and time of your visit.
• Pages viewed on our website and the duration of your stay on each.
• Clickstream data, indicating your navigation path on the site.

2. How We Use Your Information

The information we collect is utilized for a range of purposes, including but not limited to:

• Providing, operating, and maintaining the functionality of our website and services.
• Responding to your inquiries, fulfilling your requests, and offering dedicated customer support.
• Sending you important administrative information, such as updates to our terms, conditions, and this Privacy Policy.
• Delivering marketing and promotional communications about our services that we believe might be relevant to your interests, in accordance with your preferences.
• Monitoring and analyzing usage trends, activities, and statistical data related to our services to enhance user experience and functionality.
• Detecting, preventing, and addressing potential technical issues or security vulnerabilities.
• Ensuring compliance with legal obligations and enforcing our terms of service and other policies.

3. How We Share Your Information

We do not engage in the sale, trade, or unauthorized transfer of your personal information to external parties without your explicit consent, except as specifically outlined in this Privacy Policy:

• Service Providers: We may share your information with reputable third-party service providers who assist us in managing our website, conducting our business operations, or delivering services to you (e.g., web hosting, data analytics, marketing support). These entities are contractually bound to maintain the confidentiality of your information and to use it solely for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if legally mandated to do so, or in response to legitimate requests from public authorities (such as a court order or government agency inquiry).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business assets involved in the transaction.
• With Your Consent: We may share your information for any other purpose clearly disclosed to you at the time of data collection, or with your explicit consent.

4. Data Security

The security of your data is of utmost importance to ByteFlow UAE. We implement a comprehensive suite of security measures, including robust physical, electronic, and procedural safeguards, designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While we strive for maximum security, it is important to acknowledge that no method of transmission over the Internet or electronic storage is entirely infallible, and therefore, we cannot guarantee absolute security.

5. Your Rights

Subject to your geographical location and applicable data protection laws, you may possess certain rights regarding your personal information. These rights may include the ability to:

• Access the personal information we maintain about you.
• Request the correction of inaccurate or incomplete data.
• Request the deletion of your personal information under specific circumstances.
• Object to the processing of your personal information.
• Request restrictions on the processing of your personal information.
• Request data portability, allowing you to obtain and reuse your personal data across different services.

To exercise any of these rights, please contact us using the physical address provided in the "Contact Us" section below.

6. Cookies and Tracking Technologies

Our website utilizes "cookies" and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device. We use them to:

• Remember your preferences and settings for subsequent visits.
• Analyze website traffic patterns and user interactions, enabling us to optimize site functionality and content in the future.

You have the option to configure your browser to refuse all cookies or to alert you when a cookie is being sent. However, please be aware that declining cookies may limit your ability to fully utilize certain features or portions of our website.

7. Third-Party Links

Our website may contain links that direct you to third-party websites not operated by ByteFlow UAE. If you click on a third-party link, you will be redirected to that external site. We strongly advise you to review the Privacy Policy of every website you visit. We exercise no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and become aware that your Child has provided us with Personal Information, please contact us immediately. Should we discover that Personal Information has been collected from Children without verified parental consent, we will take prompt steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the revised Privacy Policy on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Changes to this Privacy Policy become effective once they are posted on this page.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us at our physical address:

ByteFlow UAE
Innovation Hub 1,
Dubai Internet City,
P.O. Box 500001,
Dubai, Dubai,
500001,
United Arab Emirates